After criticism on social media, Airbnb ended up giving Mostarac a full refund, and told NewsNation in a statement that its “major disruptive event policy is currently in effect for impacted areas of southern California.” That means guests with an eligible booking can cancel for a refund.

Airbnb policies, generally speaking, do not favor guests. When it comes to canceling a reservation past a certain date, there are few accepted reasons that ultimately result in a full refund. In fact,

Image via Shutterstock A furious tourist is angry at Airbnb after the rental service refused to give her a refund for her reservation. She was supposed to stay in Los Angeles, which is in the middle of a massive wildfire.