Stephen R. Covey’s The 7 Habits of Highly Effective People is a book I return to again and again. The lessons are timeless, the culmination of centuries of thought and philosophy around what it ...

Inside that circle is a slightly smaller one, the Circle of Influence, for items that you have control over. Life is 10% what happens to you and 90% how you react.

Remembering someone’s name and greeting them by using it is Influence 101. At a basic level, if someone remembers our name, it means that we have made enough of an impression that they took the ...