AT&T is using a variety of measures, including an industry-first service-level guarantee for consumers, in an effort to ...

A new affordable broadband law in the Empire State has led to AT&T dropping its 5G home internet product entirely.

AT&T has stopped offering its 5G home Internet service in New York instead of complying with a new state law that requires ISPs to offer $15 or $20 plans to people with low incomes.

AT&T announced it will no longer offer its 5G Internet Air service in New York this week in response to the state’s Affordable Broadband Act going into effect on Wednesday. The company says existing ...

(AP) Specifically, AT&T’s new “Guarantee” promises customers that if they lose phone service for more than an hour, or lose fiber connectivity for 20 minutes, the company will credit the ...

I’m very pleased that the Supreme Court has denied the legal challenge to the Affordable Broadband Act. I authored the Act ...

AT&T announced a new guarantee program that will see the telecom giant provide billing credits to wireless and fiber customers who are impacted by service outages.

The new policy is a part of a $750 million investment the company has made in its customer service over the last four years, said Kellyn Smith Kenny, AT&T’s chief marketing and growth officer.

(WHNT) — AT&T released a new promise to customers Wednesday saying they would refund a customer’s cost of a day’s service if they lose service. In a release sent out by AT&T, the company ...

"While we are committed to providing reliable and affordable internet service to customers across the country, New York's ...

A new broadband law is going into effect this week in New York state requiring internet provider to offer low-income residents access to monthly broadband rates of $15 for 25Mbps or $20 for 200Mbps.

AT&T has ended its broadband service in New York in light of its Affordable Broadband Act. The company said the law imposes "harmful rate regulations." The ABA offers qualifying customers ...