Most of us have had hotel experiences that haunt us still. The close encounter with a cockroach. The closet-size room. The ...

I stayed in your hotel from 2 - 9 June. Unfortunately, I was not happy about it. I couldn't sleep because the air-con was broken and therefore the room was too hot. What's more, the bed was too hard.

Located between Grand Rapids and Kalamazoo, the casino hotel boasts 252-rooms, a spa, café, and a host of other high-end ...