Eskom has deployed a new chatbot, named Alfred, in its MyEskom customer app to help users report problems with electricity supply. "Alfred the friendly chatbot is always on duty and ready to give ...

“Alfred the friendly chatbot is always on duty, read to report a fault and give instant feedback,” Eskom said in its statement. The chatbot can be accessed on the Eskom website chatroom .

Eskom has taken a small step into the future, and probably one giant leap, with the launch of Alfred, an innovative artificial intelligence (AI)- driven chatbot designed to enhance and expedite ...

Eskom is using Alfred the chatbot to communicate information about the token identifier (TID) rollover which will leave all 6.6 million of the prepaid electricity meters the power utility is ...

Alfred also knows a variety of FAQs [frequently asked questions]. We are busy adding exciting new functionality to Alfred but for now, we hope that Eskom's new chatbot can assist you.” ...

JOHANNESBURG - Eskom has introduced a new AI-powered chatbot named Alfred the Chatbot, and is available on WhatsApp. This innovation is aimed at enhancing customer service by providing a fast and ...

In terms of functionality the bot, or Alfred as Eskom has christened it, is limited to being able to report faults, check-up on previously reported faults and answer FAQs. How good is it? Well ...

* Report faults via Alfred ChatBot: Eskom clients should report electricity supply issues through the Alfred ChatBot. * Track faults using Alfred ChatBot: The ChatBot can also be used to follow up ...

The Alfred Chatbot and the automated fault logging system through the Eskom Call Centre simply do not work. Skip to content. ... When Eskom launched Alfred in July 2021, ...

State-owned power utility Eskom has embarked on a digital journey to increase its availability and accessibility to its customers. The enhanced MyEskom Customer app and the introduction of Alfred ...