Eskom has faced backlash for its lack of service and expediting complaints, which often leaves people in the dark.

Eskom has deployed a new chatbot, named Alfred, in its MyEskom customer app to help users report problems with electricity supply. "Alfred the friendly chatbot is always on duty and ready to give ...

“Alfred the friendly chatbot is always on duty, read to report a fault and give instant feedback,” Eskom said in its statement. The chatbot can be accessed on the Eskom website chatroom .

Eskom is using Alfred the chatbot to communicate information about the token identifier (TID) rollover which will leave all 6.6 million of the prepaid electricity meters the power utility is ...

Alfred also knows a variety of FAQs [frequently asked questions]. We are busy adding exciting new functionality to Alfred but for now, we hope that Eskom's new chatbot can assist you.” ...

JOHANNESBURG - Eskom has introduced a new AI-powered chatbot named Alfred the Chatbot, and is available on WhatsApp. This innovation is aimed at enhancing customer service by providing a fast and ...

Alfred Apps chatbot Eskom MyEskom News. About Author. More. Brendyn Lotz Brendyn Lotz writes news, reviews, and opinion pieces for Hypertext.

South Africa’s energy giant Eskom has enhanced the MyEskom Customer app and introduced Alfred the chatbot as the first of its many new digital solutions to boost its customer self-help channels.

* Report faults via Alfred ChatBot: Eskom clients should report electricity supply issues through the Alfred ChatBot. * Track faults using Alfred ChatBot: The ChatBot can also be used to follow up ...

The Alfred Chatbot and the automated fault logging system through the Eskom Call Centre simply do not work. Skip to content. ... When Eskom launched Alfred in July 2021, ...

JOHANNESBURG - Eskom has introduced a new AI-powered chatbot named Alfred the Chatbot, and is available on WhatsApp. This innovation is aimed at enhancing customer service by providing a fast and ...