Amazon Web Services Inc. said today it’s adding more machine learning capabilities to its cloud contact center platform Amazon Connect, making it easier for companies to forecast demand and ...

to its Amazon Connect cloud-based contact center service. Amazon Cases is expected to aid agents in tracking, collaborating and resolving customer cases faster, especially the ones that require ...

At AWS re:Invent, Amazon Connect introduced a wide range of updates aimed at advancing customer engagement and optimizing contact center operations through innovative technologies. These updates ...

But before we get into the details, a few caveats. Amazon Connect is not a full CRM. It's a contact and call center solution. Its target market is call centers and businesses that provide customer ...

Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re ...

With Amazon Connect, organizations have built robust, scalable omnichannel cloud contact centers to provide reliable, secure, and cost-effective services to their community, all without needing to ...

“Amazon Connect is a cloud-based contact center service that allows residents to connect with the Arlington County Emergency Communications Center (ECC) for non-emergency inquiries,” says an ...

"Launching an integrated Amazon Connect contact center rapidly is a game changer," said Terry Lang, Director, Customer Experience at Edcor. "Taking out the technical work can help small contact ...

Amazon Web Services Inc. today announced a new feature for Connect Contact Lens, the company’s artificial intelligence tools for call center work, aimed at assisting workers with after-call work.

Amazon Q, currently available for contact centers, will be integrated to other AWS services soon. Amazon Q, currently available for contact centers, will be integrated to other AWS services soon.