Prior to deploying Amazon Connect, Traeger outsourced 100% of contact center operations to a third party. The result was "zero control over customer experience" as described by Bryan Teggart, head ...

Amazon Web Services (AWS) just released Amazon Connect — its "simple, scalable and reliable service" for running call centers. The service uses automatic speech recognition and artificial ...

At Enterprise Connect, Amazon shows how improved features can enable more efficient contact centers. Written by eWEEK content and product recommendations are editorially independent. We may make ...

Amazon Connect Voice ID automates the beginning process of call center services. Just as gathering information is a long process for call centers, identifying and getting down to the problem can ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Enterprises now can subscribe to a call center in the ...

With Amazon Connect, customers can set up and configure a virtual contact center in minutes. A self-service graphical interface helps users design contact flows, manage agents, and track performance ...

The networking services company has turned to Amazon Connect to develop a cloud-based contact center geared for delivering enhanced customer service and reduced costs. Ciena CIO Craig Williams has ...

Amazon’s cloud division is introducing new features to make it easier for call-center agents to help customers amid ... More than 5,000 contact centers were set up on Amazon Connect during ...

By combining ServiceNow's IT support platform with Amazon Connect's natural language processing and AI technologies, the companies aim to make call centers more nimble in work's new normal.

NEW YORK, July 12, 2021 /PRNewswire/ -- Centrical announces today the general availability of Centrical for Amazon Connect, a new application desi ...