Consider follow-up emails after purchases to gently elicit feedback. As highlighted by the experts at TraceFuse, maintaining compliance with Amazon’s policies is crucial. Engaging with customer ...

For nearly three decades, Amazon.com Inc.AMZN-1.04%decrease; red down pointing triangle has been defined by its obsession over customers. Recent information, however, suggests that consumer ...

Amazon is scaling back its "Just Walk Out" technology in its Amazon Fresh stores, marking a significant shift in the company’s retail strategy. Originally launched as a futuristic alternative to ...

Amazon is experimenting with using artificial intelligence to sum up customer feedback about products on the site, with the potential to cut down on the time shoppers spend sifting through reviews ...

I’m writing about these AI summaries because Amazon’s customer reviews have already influenced the entire system of online feedback for hotels, restaurants, movies and doctors. Like it or not ...