Amazon’s Customer Satisfaction Slips With Shoppers Research shows decline in user satisfaction at the e-commerce empire, and analysts see link to search results, product quality ...

Harnessing customer feedback for long-term success. Responding effectively to Amazon customer feedback is a vital skill that can significantly enhance your online presence.

Amazon is removing 'Just Walk Out' from Fresh stores, replacing it with smart trolleys due to cost concerns and changing customer preferences.

When Ayesha Curry first launched her company Sweet July back in 2019, she used to think about expanding product assortment in ...

Amazon is experimenting with using artificial intelligence to sum up customer feedback about products on the site, with the potential to cut down on the time shoppers spend sifting through reviews ...

Amazon’s AI-written product reviews aren’t as bad as you think. The computer-generated digests of customer reviews can give you a gist of feedback — or they can lead you astray ...

Amazon's new performance review system incorporates its leadership principles, as CEO Andy Jassy looks to strengthen company ...

Amazon Prime Video is beating the competition in terms of customer satisfaction. But other streaming services aren't far behind, a new survey shows, and ad-supported Crackle notched the biggest gains.

But when Amazon aggregates the feedback to calculate scores, the racial divide is undeniable, the business owners say. Business Airbnb host must pay $5,000 for canceling reservation based on race ...