Amazon – the company that’s famous for its effortless customer experience – is curiously ... what’s going on around us (or at least the perception that we’re in command).

"They were struggling to change their customer's perception that Amazon is a place for fashion purchases." It's a perception that persists today. By analyzing more than 100,000 customer reviews of ...

An Amazon customer claims that the tech giant locked him out his smart home devices after a delivery driver falsely accused him of using a racial slur. Brandon Jackson said he was locked out of ...

Amazon shut off a man’s smart home devices for a week after a delivery driver falsely accused the customer of hurling a racial slur via a doorbell intercom, the tech giant confirmed Thursday.

But, it found that workers didn’t fully understand how the company determined pay, which contributed to “a perception of inequity.” Amazon bumped warehouse workers’ compensation to an ...

Amazon has been racing to shake off the perception that it is lagging in the push to take advantage of artificial intelligence. By Karen Weise Reporting from Seattle OpenAI has ChatGPT.