Discover what CRM reports are, their benefits, key features, and how they help businesses analyze customer data, sales, and ...

Get insights into KPIs like average handle time (AHT) by channel – including how automated digital interactions compare to inbound calls. See how you measure against your industry peers in retail, ...

From analyzing every interaction to driving hyper-personalized feedback, discover how organizations are achieving transformative results: greater efficiency, improved KPIs, and elevated employee ...

Nação Digital, an agency specializing in digital strategies and one of the leading references in CRM services in Brazil, ...