A call center, or contact center, is an office that handles calls, emails, chat or other contact methods to help customers. Learn how they work.

Last week United Airlines confirmed that, come April, it will disconnect the phone line to a foreign call center contracted to field customer complaints and compliments. Last week United Airlines ...

A collection of more than a hundred congregations and community organizations has teamed up with a local legislator to ...

Advances in call center hardware and software technology have enabled support teams to cut down many common call center issues. Of all the businesses affected by the COVID-19 pandemic, call ...

Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in ...

The approximately 360 employees based in the 40,000-square-foot hub, which covers the entire fifth floor of the Bridgeport Center tower at 850 Main St., field an average of about 193,000 calls per ...