Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

So you need an effective call center management strategy. Forbes Advisor has compiled a list of eight best practices for effective call center management. We’ll show you the best practices and ...

The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

If not, peak calling hours can become stressful communication choke points that lead to high ... you have integrated your call center with your Customer Relationship Management (CRM) software ...

The contact center leader, on the other hand, focuses on customer service management ... Three Scenarios Where Call Center Collaboration Will Pay Off For CMOs Even though the individual goals ...

NEW YORK (Reuters) - JPMorgan Chase & Co <JPM.N> said on Monday it hired the head of Vanguard Group's robo-adviser to lead its phone ... National Branch for Wealth Management, part of the retail ...

The call center is no stranger to the Great Resignation ... it points to a problem with management. Your team leader or supervisor would likely benefit from additional training.

principal consultant for contact center service at outsourcing and management consultancy ISG. That’s beginning to change. Corporate call centers—and call center providers—are embracing new ...