A recent survey of call center agents found that background noise is directly ... noise and then generating sound waves to cancel it out, essentially blocking it. Passive noise cancellation, on the ...

NIOSH research shows that workers at call and dispatch centers may face several hazards, including acoustic trauma from a sudden spike in noise levels and background noise from an incoming call ...

The AC-304 is the world’s best call center headset for Environmental Noise Cancelation (ENC), ensuring customers only hear the agent’s voice, no matter what is going on around them.

Acoustic shock is a sudden spike of noise; a hazard faced by 1 million call center operators. It can lead to physical problems such as tinnitus, and emotional problems, such as anxiety and depression.

Hearing background noise is reported to lower customer satisfaction (CSAT) rates for call centers, as both agents and customers often have to repeat themselves, leading to longer call times and ...

LOS ANGELES & LONDON--(BUSINESS WIRE)--Almost half of customer service calls are abandoned due to call center background noise, with 42% hanging up immediately when they detect the noise.

NIOSH research shows that workers at call and dispatch centers may face several hazards: Acoustic trauma from a sudden spike in noise levels (e.g., from feedback into the headsets or a sudden ...