The 1-800-Flowers Messenger chat bot is one of the best eCommerce bots available on now. In fact, for me, I’d rather use the bot than try and order flowers on their website.

The new Messenger design removes the “Discover” tab from the app altogether. Discover served as a home for those chat bots along with easy access to brands, games, and other businesses.

Well, we’ve officially come full circle. The future of technology is being driven by next-generation AOL chat rooms powered by Slack, and next-generation chat bots … ...

Tay is a sassy and weird 19-year-old whose favorite food is "bite sized cookies all day err day yo!" But she's never actually eaten any cookies because she's an online chat bot. Microsoft (MSFT ...

When the chat bot sounds too human: How companies can design voice AI that doesn't freak people out. ... First off, how are companies using voice, conversational design and bots for HR and internal ...

My editor doesn't like email. And that's probably the reason he's into the Google service that automatically generates replies to incoming messages. Smart Reply, as my editor will tell you, is ...