Silverback Chatbot, a provider of AI-powered communication solutions for businesses, has formally announced the launch of its ...

Silverback Chatbot has officially expanded its product offering with the advanced development of its “AI Agent” feature, a ...

TS Imagine's Thomas Bodenski and Snowflake's Vivek Raghunathan talk about harnessing Snowflake's tools to build TS Imagine's customer service chatbot.

The new Hybrid AI and Live Chat feature is designed explicitly for customer support teams dealing with large volumes of ...

AI-powered chatbots are becoming the new standard for managing product inquiries, complaints, and refunds, but customers are walking away from chatbot interactions feeling underwhelmed. Most companies ...

In a remarkable development revealing the increasing integration of Artificial Intelligence into business operations, ...

Text S.A. is essentially growing beyond its legacy LiveChat into a more cohesive AI customer-engagement suite. Click here to ...

For companies deploying these systems in customer-facing roles without human ... this is an incorrect response from a front-line AI support bot." The Cursor debacle recalls a similar episode ...

The new study finds that despite rapid adoption, AI chatbots provide only modest productivity gains—saving about 3% of work time—with little impact on wages or overall economic benefits.

AI is not only helping cut costs but it is also driving Ixigo’s revenue with close to 30 percent attachment rate for their value added services which are completely driven by AI ...