A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Customers contact companies regularly to purchase products and services, inquire about orders, make payments and request ...

Butler says the company had “worked very closely with Google” to prevent the Verizon AI agent from hallucinating by creating ...

5 Customer satisfaction scores for chatbot interactions in banking reached 84% in 2025. Meta AI leads the AI chatbot ...

A report indicates Apple is creating a generative AI chatbot for its Support app, enhancing user experience. This feature may ...

Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in the company’s mission to help businesses manage customer interactions more ...

WhatsApp chatbots are intelligent assistants, handling initial conversations, qualifying prospects and booking appointments ...

When artificial intelligence first made its mark in the professional sector, many perceived it with caution. Today, as AI continues to be interwoven with every business function across industries, the ...

While a major chatbot benefit is that it’s interacting with website visitors 24/7, that doesn’t mean it’s simply a “set it ...

Decagon, a two-year-old AI startup helping companies cut customer support costs, is in talks to raise $100 million at a $1.5 billion valuation, according to Forbes, which cites multiple sources ...

Rogers is replacing hundreds of its Canadian customer service agents with AI chatbots, leading to mass layoffs and growing ...