Silverback Chatbot has officially expanded its product offering with the advanced development of its “AI Agent” feature, a ...

AI-powered chatbots are becoming the new standard for managing product inquiries, complaints, and refunds, but customers are walking away from chatbot interactions feeling underwhelmed. Most companies ...

(Kids love robots.) Customer service chatbots are notoriously aggravating as they waste time hitting you with questions that trap you in prompt loops, often designed to delay and deflect you from ...

Silverback Chatbot, a technology company focused on conversational AI tools for businesses, has announced the continued development and integration of its AI Agent feature, a core part of its digital ...

As soon as AI-powered chatbots seemed functional enough, buy now, pay later service Klarna went all in on them, promising to swap much of its human workforce with robotic replacements. Now it’s on a ...

In a remarkable development revealing the increasing integration of Artificial Intelligence into business operations, ...

Text S.A. is essentially growing beyond its legacy LiveChat into a more cohesive AI customer-engagement suite. Click here to ...

For companies deploying these systems in customer-facing roles without human ... ordered to honor a refund policy invented by its own chatbot. In that incident, Jake Moffatt contacted Air ...

The MTA is set to pay millions more to the company that developed the new OMNY fare payment system — which has been plagued ...

Fifty one per cent feel agents having a limited understanding of context is more likely to be AI; and an equal number say ...