and tell customers to call a special number (not the normal Cox customer service number) or click on a link for more information – i.e., they are indistinguishable from any of a number of ...

“I had to turn on my hotspot on my phone so I can work,” said customer Jen Adams ... For a faster response, Cox provides a number to text in about a problem. Text 54512 to be prompted into ...

The system, dubbed Instant Answers and deployed last November, costs Cox much less than having customer service representatives answer questions. Cox provides high-speed Internet, cable TV and ...

The system, dubbed Instant Answers and deployed last November, costs Cox much less than having customer service representatives answer questions. Cox provides high-speed Internet, cable TV and ...