AI-powered chatbots are becoming the new standard for managing product inquiries, complaints, and refunds, but customers are ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

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"And most companies that are thinking about cost cutting and the AI revolution are not really thinking about the customer." Simply put, the AI still doesn't work that well. Many of these chatbots ...

Chatbots have strong appeal as firms bring mass personalization ... This report details how application development and delivery (AD&D) pros can create a chatbot strategy for customer service that ...

asks an infographic by digital customer experience platform CUBE ... Yet more and more brands are implementing AI and chatbots. Those two ideas are not mutually exclusive: A company's use of data and ...