A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Customer care support: Chatbots can be used to manage incoming calls from customers. They can handle the most common queries from the customers and if needed, scale up to human agents.

Chatbots have proven to be an extremely versatile tool. They're currently being used by a huge number of companies that operate within different industries. Not only this, these automated ...

Customers contact companies regularly to purchase products and services, inquire about orders, make payments and request ...

They're the ultimate customer support automation tool for various reasons: They're available 24/7/365, and they can be set up pretty quickly. Potential salary savings for companies using chatbots for ...

An emerging hybrid model will keep those humans in the loop, Schneider said, with smart chatbots and customer service agents sharing data to speed resolution of consumer issues.

Over the past few years, conversational chatbots powered by artificial intelligence are taking their place in health care. You can find dozens of health care chatbots in the market, such as Youper ...