Focusing on customer advocacy can sometimes feel like herding cats rather than creating a perfect work of art, but it’s a ...

While it’s easy to dream up all the ways AI agents are going to streamline workflows and personalize engagement, the business ...

One area where conversations are of utmost importance is in business. Regarding customer service, conversations between service providers and customers are more than just information exchanges.

The way businesses have been communicating digitally is rapidly evolving with the emergence of the Autonomous AI Agents that ...

Veeam’s Data Resiliency Maturity Model is meant to be a conversation starter for channel partners looking to make customers ...

ATLANTA, March 27, 2025 /PRNewswire/ -- Moneypenny, the world's customer conversation expert, proudly marks 25 years of delivering exceptional service and innovation. As part of this milestone ...

and elevate their customer interactions with smart conversation filters, global search capabilities, and enhanced call management tools. "For small business owners, first impressions are everything.

Following is a recap of our conversation: Billee Howard ... We’re leveraging deep data-driven customer insights to drive targeted marketing strategies around the world that are delivering ...

As per the findings, WhatsApp campaigns powered by Gupshup Conversation Cloud saw 50% more customer engagement compared to SMS and email. This boost in engagement helped deliver a 270% return on ...