AI agents are rewriting the future of customer experience. Here's what developers and tech leaders need to know now.

Customer Engagement — interacting and collaborating with customers through programs that focus on account management, awareness-to-buy engagement, post-purchase engagement, executive sponsorship ...

CLV is extremely important for those organizations that are embracing the modern view of a service-based model and the future of customer experience. A customer lifetime value model puts emphasis ...

The experience economy has taken a firm hold on the world. How your organization makes customers and employees feel has become just as important—if not more important—than the products and ...

You can offer good customer experience by increasing your availability on those platforms. B2B customers, like most people, love convenience. That means breaking down the barriers that could cause ...

The digital supply chain – from design to operate One critical aspect of any business that can help companies fully deliver on their Industry 4.0 aspirations is the digital supply chain .

Bringing Your Employees Together Under a Shared Customer Experience Ownership Model BrandPost By Tammie Briscoe, Vice President of Customer Support, Avaya Mar 8, 2023 4 mins ...

Jamba announced the debut of its next-generation “Hello Sunshine” prototype. This new design ensures that the inviting and vibrant spirit of “Hello Sunshine” is reflected in every aspect of the store, ...

To create a strong digital advantage, prioritize financial customer experience design in strategy, processes, team and budgeting. It doesn't mean you need a huge funding, but a cultural ...

Almost every financial institution invests a lot of effort and money into improving customer experience (CX) in the banking service they provide. This is the main way to ensure a competitive ...