Is one of your 2022 goals to transform customer experience at your organization? If so, you’re not alone. CRM vendor SuperOffice surveyed 1,920 business professionals and found nearly half of ...

You'll walk away with confidence and your own, professional Customer Experience Portfolio. You aspire to stand out from the others. You aim to be better and more valuable than your competition.

When developing a customer experience program, it's best to start with a small, focused team, enabling you to achieve quick wins and deliver business impact. Staffing these roles can range from ...

If you are to be successful with your customer experience program, it comes down to constantly demonstrating the value. Following these six recommendations below will help you to maintain a ...

Customer Experience has exploded over the past several years as a concept in google searches as well as business literature. Broadly, CX is the totality of interactions, good, bad and indifferent, … ...

Rutgers Business School today announced a new certificate program in customer centricity. The first Mini-MBA: Customer-Centric Management course will be offered by Rutgers Business School Executive ...

DENVER--(BUSINESS WIRE)--Swimlane, a leader in security orchestration, automation and response (SOAR), today announced its Immersive Customer Experience Program, an enhanced method of partnering ...

The following story is real. It was implemented in the Summer of 2001 in all North American Starbucks stores and was widely credited as a hallmark customer interaction program that is still talked ...