A 2018 study by Statista found that 88% of U.S. customers prefer a self-service portal for a better customer experience and for troubleshooting their issues.

“Launched in January 2020, the Department of Planning’s Customer Self-Service [CSS ] portal is a modern service site for planning and permitting.

Across the customer service world, the advantages of self-service for companies and customers are clear. But the best way to drive customers to self-service is a lot murkier. For some, the thought was ...

“A customer self-service portal for returns enables customers to easily start their return or exchange and even choose from one-click replacement products, all within the same workflow. Giving ...

“Between 8 a.m. and 9 a.m. Thursdays, customers can still use the electronic payment kiosks at both of CFPUA’s Customer Service lobbies at 235 Government Center Drive and 929 N. Front St.” the ...

BLOOMINGTON– The City of Bloomington Utilities will soon launch Utility Access, a new online customer portal designed to give ...

CEDAR RAPIDS, Iowa — Cedar Rapids has expanded its Customer Self-Service (CSS) Portal, enabling residents to apply for, track, and pay for a wider variety of permits and licenses online.

Pinewood.AI has launched a Parts Trade Portal to streamline how dealers serve their trade customers, moving the process from ...

Entering the era of agentic AI will shift investment to agentic experiences, but keeping humans at the center of the customer experience transformation will be critical.

B harat Sanchar Nigam Limited (BSNL) has launched an online portal to provide doorstep delivery of SIM cards. This new ...