Customer service is not a department. It’s a philosophy to be embraced by every member of an organization, from the CEO to the most recently hired employee.

Costco's return policy is extremely lenient, but one customer who got her membership revoked shows they may not let you take it too far. It was the last Costco return she'd ever make.

Research shows that customer service that shows empathy can drive a lot of value, and there are some simple best practices to turn aggrieved customers into loyal advocates.

Customer Service Reps Work Best When They Work Together, But Only 12% of Companies Let Them by Lara Ponomareff , Lauren Pragoff and Matthew Dixon April 10, 2017 ...

United Airlines on Thursday revealed its "Review and Action Report" recapping the April 9 incident aboard United Express Flight 3411. The report, which was promise ...

Now, break out those galoshes and get ready to learn the keys to top-quality service from the leaders who have perfected the customer experience themselves. YOU GET WHAT YOU TRAIN FOR Related Stories ...

How to Charge a Customer for a Service Before It Is Performed. It's a common dilemma for small businesses everywhere. You need cash immediately, but customers are paying 30 or even 60 days after ...

He actually replied, and the next day someone called to apologize, make things right and even tell me how they'd be coaching the employee to improve her customer service. I ended up being a bigger ...

So Inc. invited two customer service experts to help. Leonardo Inghilleri and Micah Solomon are co-authors of Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer ...

Customer service is a critical element in building and sustaining brand loyalty. ... Policy. Retail. SportsMoney. Entertainment Digest. ... Your brand logo, colors, products, ...

The DOT's "airline customer service dashboard" is designed to help passengers navigate the complex flight delay policies of various US airlines.

Comcast CEO Brian Roberts has unveiled a $300 million plan to fix its problems with customer service, including adding 5,500 reps. Skip to main content Open Mega Menu ...