Internally, a taxonomy can improve productivity and customer service by helping employees find information faster and more reliably. By establishing a common terminology and structure, a taxonomy can ...

customer self-service and commerce. However, many organizations encounter significant content management challenges due to taxonomy problems: a lack of taxonomy to organize content, out of sync ...

The example below is MatrixDirect.com, a leading online insurance service owned by AIG ... age and gender. Taxonomy not only relates customer reviews to the products on the website, but also ...

Harnessing digital to enhance customer experiences and exceed claims expectations - Reducing effort for customers when interacting with the company - Seamlessly integrating channels across sales and ...