Let's think about ways your business can make the next change work in your favor, especially for your customer service team. Set Your Company Up For Flexible Work I've learned that with the right ...

April 30, 2024--(BUSINESS WIRE)--A majority of enterprises say customer experience drives their decisions on remote or hybrid work, according to new survey research from Information Services Group ...

We know that many people who deliver customer experiences are suffering. Frontline employees in many industries are struggling to balance shifts, pack in more hours, and work in conditions that ...