I employ a similar tactic while answering customer service emails. I try to make all my email responses nice, accommodating and helpful. Sometimes, mean emails hurt my feelings and I spend a few ...

Sometimes they can get so mean that their feedback is more ... Related: 5 Tips for Coping With Cranky Customers Either way, dealing with these types of angry customers should be an opportunity ...

A viral video has given servers a new way to deal with rude customers—and, perhaps to the benefit of all involved, it’s just writing down mean things about those customers in their server books.

The customer may always right, but that doesn't mean all customers are easy to deal with. Anyone who's ever worked in customer service can tell you, customers can be downright unruly. Still ...