To better understand the relationship between employee experience (EX), customer experience (CX), and revenue growth, Forbes Insights used publicly available data and conducted research that ...

Donna Morris, EVP of Customer and Employee Experience at Adobe Systems, spearheads efforts to attract, engage, and develop employees and customers. Newsletters Games Share a News Tip Featured ...

Cogito Announces the Employee Experience (EX) Score for Measuring Employee Sentiment in Customer Interactions New AI model built to assess in real-time how an employee feels following 100% of ...

Tiffani Bova is the Global Customer Growth and Innovation Evangelist at Salesforce. Empowered employees serve customers better. This 6 part series explores the link between employee experience ...

April Ho-Nishimura, global head of employee and customer experience at onsemi, a NASDAQ100 semiconductor powerhouse, lives and breathes CX and EX. No, she really does. Just look at her title. We ...

Instilling a first-class mindset with employees via an EX/CX plan is the first step toward increased employee and customer retention, which leads to increased revenue and profit. You can start ...

But should customer experience (CX) and employee experience (EX) programs be combined? I wasn’t sure. After all, I considered CX and EX to be separate programs run by different departments. However, ...

When EX and CX are aligned, it can have a profound impact on a business's performance. The success of any company depends on its relationships with its customers and employees. That's why a ...

When tech strategy is aligned with EX strategy, the report said outcomes could include reduced costs, improved productivity, as well as improved talent acquisition and retention. NTT Data's 2023 ...