Thanks to a new FCC rule, it's gotten much easier to find simple information like price, speeds and a customer service number when shopping for broadband.

The Federal Communications Commission launched a formal review of the current customer service practices of cable, phone and broadband providers Wednesday. The probe, which was approved with a 3-2 ...

WASHINGTON—The FCC has launched a formal proceeding to review the quality of support that cable, broadband, satellite TV, and voice service providers give their customers. The notice of inquiry (NOI) ...

The Federal Communications Commission (FCC) launched a formal proceeding to review customer service practices by cable, broadband, satellite TV and voice service providers in a bid to improve the ...

The proposed Notice of Inquiry would seek comment on ways to help consumers’ customer service experience with phone, cable and broadband ... D.C.—Federal Communications Commission chairwoman Jessica ...

The FCC has fixed its watchful eye on the often lousy customer service we get from telecom providers. The agency said on Wednesday it’s opening a formal proceeding to review the customer support ...