The bot is trained on a company’s HR policies. Cascade is automating more than 50% of HR support operations for its customers, said Ana-Maria Constantin, the company’s CEO and co-founder.

The generative AI chatbot will be available with paid editions of H&R Block's DIY tax-filing products to help answer questions about tax forms, deductions, specific tax codes, and more.

I think the ideal service isn’t all human or all tech—it is a careful balance that keeps efficiency high but prioritizes human connection for moments that matter.

With a workforce spread across multiple locations, Blue Tokai is looking to address employee concerns more efficiently. From what is understood, the AI tool will allow the company to monitor feedback ...

One of the most underappreciated applications of artificial intelligence in the corporate world involves its role in writing ...

For employees, AI could take the form of a chatbot available 24/7 to answer new ... your question when you need it is really helpful." As HR and tech leaders apply AI to onboarding, the key ...

As described in the Wall Street Journal, Sonny is a chatbot that relies on a combination of human staff and AI. When students text their questions to Sonny, the AI suggests a response, but it’s ...

AI has not yet played a role in the application process at most companies. Almost half of companies could soon imagine ...

Chatbots posing as therapists may encourage users to commit harmful acts, the nation’s largest psychological organization warned federal regulators. Chatbots posing as therapists may encourage ...

The Global Chatbot Market, valued at USD 6.29 billion in 2023, is projected to expand at an exceptional CAGR of 23.3% from 2024 to 2032, reaching an estimated USD 45.64 billion by 2032. As businesses ...

Coffee brand Blue Tokai has appointed an AI-powered chatbot, Nikki, as its Chief Listening Officer (CLO) to enhance employee engagement and workplace culture. Developed by HR tech company Umwelt.