According to AI Multiple, a happy customer brings 2.6 times more revenue, while 32% of customers leave the brand due to one bad experience. Customer experience is, and will remain, a success ...

In my journey as the CEO and Executive Clinical Director at The Happy Clinic at the Center of Inner Transformations, I’ve discovered that exceptional customer service is not just about the ...

Map The Customer Journey: Identify weak points before they become churn risks. Have Regular Check-ins: Not just to “touch base,” but to understand evolving needs.

Can you describe a customer’s experience with your brand or company? If you’ve never made a customer journey map, that description is probably lacking some valuable details. Creating a ...

The Swedish clothing manufacturer is on a mission to create richer insights for its employees and better recommendations for ...

Prime Video India’s upcoming father-daughter dance drama “Be Happy,” starring Abhishek Bachchan, has locked in its global premiere date. The Remo D’Souza-directed feature, produced under ...

Penn State’s built-in customer base . For some, Happy Valley’s large student population can help drive a new food-related business’s growth.

And then, they are sadly mistaken when they don’t realize or recognize that without employees and, more importantly, happy and engaged employees, their customer experience journey is already marred.

Indian filmmaker Sreemoyee Singh on her Iran documentary 'And, Towards Happy Alleys,' featuring Jafar Panahi, premiering at the Berlin Film Festival.

To that end, the company has undergone what Dunnakey calls “a huge piece of work” around re-mapping the customer journey so as to understand fully every customer touchpoint en route: What it is ...