We have 136 rooms at this hotel, which is relatively small, but not every room is going to be ready at 3 pm on the dot." - Front desk employee at Hampton Inn Manhattan-Madison Square Garden Area ...

Although mobile has set up shop in thousands of hotels with the popularity of keyless room entry and personal concierge applications this year, it could soon also take over front desks with ...

“Fraudsters are actually posing as hotel front desk staff,” Bank5’s Scott Correia said. “They’re calling guests in their rooms at all hours and asking them for their credit card ...