Enter ITIL® 4, the latest evolution of the IT Infrastructure Library, and a powerful response to these changing demands.

ITIL 4 And The Cocreation Of Value The best practices of ITIL are consistently being improved to maintain relevance with business and exist among other popular frameworks.

Several years ago, I reviewed ITIL Version 3.0. When I got to the continual improvement volume, I asked the team whether the message was about continuous or continual improvement.

ITIL is a framework of best practices to deliver IT services. ITIL’s systematic approach to ITSM can help businesses manage risk, strengthen customer relations, and build an IT environment ...

While ITIL helps establish consistent processes, Six Sigma improves process quality by eliminating defects. The two approaches are a powerful combination for continual IT service improvement.

Measuring process performance is an art that we need to develop skills in. ITIL gives a great deal of guidance on this in the Continual Service Improvement book of the v3 library.

ITIL will require employees’ behaviors, values and beliefs to change. Developing and implementing a communication strategy and plan along with adequate ITIL training is a must for a successful ...