Figure 1 This diagram illustrates how ITIL v3’s CSI Seven Step Improvement Process complements Six Sigma’s DMAIC model. ITIL v3’s emphasis on CSI recognizes the need to add a quality layer ...

ITIL will require employees’ behaviors, values and beliefs to change. Developing and implementing a communication strategy and plan along with adequate ITIL training is a must for a successful ...

Several years ago, I reviewed ITIL Version 3.0. When I got to the continual improvement volume, I asked the team whether the message was about continuous or continual improvement.

A competency-based ITIL maturity model can successfully reduce the risks of traditional approaches, which often require a full contract renegotiation with outsourced vendors.

Continuous process improvement is enabled by quantitative feedback from the process and from ... ITIL and Performance Improvement. A quantitative functional model – applied as a complement to ...

ITIL has been evolving since its introduction in 1989. It initially began as a set of processes used by the UK government to improve IT service management and has since then been adopted by the ...