In India, drinking, smoking and drug use are still relatively rare, especially among women. But young call-center workers are taking up the habits with disturbing zeal, researchers say ...

Call centers don’t trust Indian infrastructure ... but even the most ambitious women often gave in to social pressure and stayed home. Today, almost half of BPO employees are women, many ...

In India, call centers are part of a burgeoning industry ... A security guard often sits in the front seat to escort women. The "U.K. shift" works from late afternoon into night, while those ...

DHANARUA, India — Indian women have been attending schools and ... a political economist at the Center for Policy Research. India’s favorite girl never grows up. But her wit is less welcome.

Teleperformance, the world’s largest call center operator, is relying on artificial intelligence technology to “neutralize” the accents of English-speaking Indian customer service agents in ...