For decades, IT Service Management (ITSM) was often synonymous with manual processes and endless ticket queues. People used to dread contacting the IT help desk for fear of being caught in ‘ticket ...

Upcoming ISG Provider Lens™ reports will assess the competitive strengths of service providers and their portfolios for extending IT management principles across the enterprise STAMFORD ...

While ConnectWise is not the only IT Service Management company to find itself embroiled in a high-profile security scare, customers said as one of the largest players it should be leading the ...

Jira has changed significantly since the early days of IT ticket management. Now, Atlassian has unveiled its new AI capabilities, grounded in practical applications of service management. Workday just ...

This application allows QMUL staff and students to directly log IT and Library issues or submit IT requests without needing to contact the Service Desk. It also provides information about planned and ...