One solution is more chat automation. Yes, customer service should be personal. But lack of automation costs you additional labor and potential lost revenue from frustrated customers. Use ...

Forbes contributors publish independent expert analyses and insights. Dan Gingiss covers current events that impact customers and employees. Of all of the customer service channels, live chat ...

Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like ... or Discord via one UI. “It’s just really fast to use.