Having an open-door policy is one of the cornerstones of effective leadership. After all, it fosters trust, improves communication, and boosts morale among employees. In fact, 63.2% of respondents ...

Starbucks first implemented the open door policy in 2018 after a Philadelphia store manager called the police on two Black men when they didn't order food or drinks.

Starbucks first implemented the open door policy in 2018 after a Philadelphia store manager called the police on two Black men when they didn't order food or drinks.

In addition to reversing its open-door policy, Starbucks also announced on Jan. 27 that customers who have their first drink in the lobby can get free refills on hot or iced brewed coffee or tea ...

The original policy was the subject of a media firestorm in 2018, when it was announced in response to an incident at a Philadelphia Starbucks in which a store manager called the cops on two 23 ...

The open door policy, when applied prudently, is valuable for fostering open communication and trust. It’s crucial to strike a balance between accessibility and chain of command integrity.

Its open-door policy was implemented five weeks after two Black men were arrested at a Starbucks in Philadelphia after a manager called the cops just minutes after they arrived.

Smyrna revising open door policy for inclusion by: Kenley Hargett. Posted: Jun 12, 2025 / 06:40 PM CDT. ... the director of human resources or town manager handles grievances.