Troutman Sanders outsourced its help desk to Intelliteach to reduce the cost of support calls and avoid future costs in training and maintaining a ... Both firms had in-house help desk services.

CareTech Solutions, an IT and Web products and services provider for more than 200 hospitals, Thursday announced that use of its Service Desk service increased by 75 percent in 2012. Latest U.S.

ALBANY — Less than a year after it started, the state Office for Information Technology Services is backing away from the outsourcing of its help desk, and will be once again have state workers ...

Times are tough for industries across the spectrum of business. Large or small, emerging or established businesses are working overtime to find ways to trim the fat, increase productivity and make ...

PUNE, India, June 26, 2023 /PRNewswire/ -- A recent study published by Dataintelo reveals an expected steady growth for the Global Help Desk Outsourcing Market, with a forecast from 2023 to 2031 ...

Bob Bayer, IT director at Forest City Enterprises, recently transferred the $1 billion real-estate company’s previously outsourced help desk to New York City-based Genesis10, which has IT ...

Many IT managers dream of turning their in-house help desk over to an outsourcing provider. Others fear it's the worst thing that can happen. In the new bring your own device (BYOD) era, it's a ...

For smaller schools and community colleges, though, the cost and staff resources required to provide robust, quality help-desk services often make outsourcing more attractive. A lack of resources led ...

PUNE, India, June 26, 2023 /PRNewswire/ -- A recent study published by Dataintelo reveals an expected steady growth for the Global Help Desk Outsourcing Market, with a forecast from 2023 to ...