JPMorgan has added big-box retailer Best Buy (BBY) and online home furnishing store Wayfair (W) to its Positive Catalyst ...

Forbes contributors publish independent expert analyses and insights. Esha writes about building better, more regenerative businesses.

Positive online reviews have slumped this year, as businesses struggle to maintain good customer service in the face of tough economic conditions. Review platform Trustpilot has reported 50,000 ...

Vi is using Sprinklr’s Unified-CXM platform to: Engage with negative Google reviews in a positive way Capture ... Listening to encourage better in-store retail experiences.

However, a team of researchers has found that teens who had positive online interactions were less lonely during the lockdown. This suggests that it's the quality, not the quantity of time spent ...