The best surprise and delight campaigns show customers you genuinely care about ... or packaging could include a character, pun, story, quote, or tasteful joke. With attention to detail and ...

Launched in 2014, StoryBites is a weekly feature from YourStory, featuring notable quotable quotes in our recent ... based D2C brand iTokri grew its customer base across India and went global ...

Customer and employee delight wasn’t even a consideration, let alone a priority. Not anymore. To quote the wise words of Maya Angelou again: Do the best you can until you know better. Then when you ...

Have you ever considered the difference between "customer satisfaction" and "customer delight?" Customer satisfaction is about meeting the expectations of the price a customer is willing to pay ...

Since I have made the suggestion that the operational purpose of an organization that wants to survive in 2011 should be to delight the customer, it is only fair that I step forward and clear up a ...

In a world filled with marketing strategies, “surprise and delight” stands out as the secret weapon for small business owners, startups, and sales teams looking to promote business, perfect their ...

If they cared enough to share their feedback, you have been given a great opportunity to better understand what is needed to truly delight your customer base. Customer delight is a core value at ...

“Surprise and delight” has become the mantra for customer experience. In fact, Wikipedia’s definition of customer delight is “surprising a customer by exceeding his or her expectations and ...

Shopify Inc. (NYSE: SHOP) recently made two additions to its product offering that may increase customer satisfaction as well as increase sales for the company and its customer base. The company ...

"We are honored to receive the Customer Delight Partner Award at Docusign Momentum’s Partner Day in New York and extend our sincere thanks to Docusign CEO Allan Thygesen and his leadership team.

‘Delight my customer.’” It's a simple three-word mission. He continued: “Any business that has delighted customers has a salesforce out there that you don’t have to pay. You don’t see ...