From creating a memorable first impression to finding ways to turn customers into raving fans, it’s important to know how to create experiences that enhance customer satisfaction.

From satisfaction to excellence, we present 20 quotes on customer engagement from YourStory’s premier TechSparks 2021 conference. Madanmohan Rao 3009 Stories Friday November 12, 2021 , 4 min Read ...

1. Personalize Every Interaction. Personalization is the essence of customer delight. On my team, we make sure that each customer knows how special they are.

Our chatbots helped service agents delight customers by just how quickly and easily they could help resolve issues – smoothly and without any hassle. If I had the space, I’d also tell you about the 50 ...

Incredulous as these instances sound, scores of such inspirational customer experiences are rewriting the rules by which businesses are run. According to a Gartner trend report, more than 80% of ...

Reichheld and Markey (2011) found that customer delight is “the only kind of growth that can be sustained over the long term.” A study conducted by Air Miles Corporate (formerly Loyalty One) shows ...

“Surprise and delight” has become the mantra for customer experience. In fact, Wikipedia’s definition of customer delight is “surprising a customer by exceeding his or her expectations and ...

Google the topic, and you’ll find any number of articles about “X ways to delight the customer.” That’s never bad insight to have. But it got me thinking: ...