Real-time CX provides companies the insights and speed to win in a market that competes on the basis of experience. ... Forrester today announced its acquisition of real-time customer experience ...

As you can see, real-time data collection of customer experience insights has great potential to improve your ability to understand and adapt to your customers’ actions and sentiments.

The movie is based on Mister Rogers' real friendship with the journalist Tom Junod (named Lloyd Vogel in the film), who credits the TV icon with changing his perspective on life. The film will be ...

Why the customer is unhappy; Who the customer is (how important is the customer to you, and how profitable) How quickly you can respond (a creative, real-time response to dissatisfaction remains a ...