but store workers are assisting other customers or are nowhere to be found, so you end up walking around endlessly from aisle to aisle. Lowe's is trying to improve the customer experience by ...

Kim Pham: I remember kind of, yeah, like, oh, it's kind of this, like, sad aisle in the back of the store. It's kind of neglected and really just, like, small and a hodgepodge of items.