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Introduction and Implementation of Total Quality Management (TQM)
TQM is a management approach that originated in the 1950s and has steadily become more popular since the early 1980s. Total Quality is a description of the culture, attitude, and organization of a ...
JSTOR Daily2y
Management Theory and Total Quality: Improving Research and Practice through Theory Development
The Academy of Management Review, Vol. 19, No. 3, Special Issue: "Total Quality" (Jul., 1994), pp. 392-418 (27 pages) We introduce this theory-development forum by comparing total quality and ...