From overall vendor performance measurement and value-for-money attributes, the balanced scorecard methodology examines four elements of performance: relationship, cost management, quality and ...

To move beyond SLAs to strategic partnerships, IT leaders must develop vendor management practices focused on alignment, collaboration, and maximum value.

IHS today released excerpts from its 2015 IHS Infonetics Policy Management Vendor Scorecard, which profiles and analyzes the 8 top revenue producers in the policy management market: Alcatel-Lucent ...