Another strategy is to turn the comfortable yes-no question into a non-yes-no question by adding the word “or.” She could ask, “Can we spend a few minutes on the phone now or would tomorrow ...

If there’s one thing you absolutely must not do when answering interview questions, it’s respond with a simple yes or no answer – even ... Turn a one-word answer into a robust story that ...

These are questions businesses often ask ... I learned how one word could make the difference between a yes and a no. Once the other business of the call is over, a mediator may ask, “Does ...